U.S. Private Bank - Head of Family Office Aggregation & Reporting - Executive Director Job at JPMorgan Chase & Co., New York, NY

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  • JPMorgan Chase & Co.
  • New York, NY

Job Description

Job Description

About US Private Bank (USPB):  JPMorgan Private Bank is a global leader in wealth management, providing comprehensive financial solutions to high-net-worth individuals, families, and institutions. We deliver highly customized advice and comprehensive solutions to help clients with the many complexities they face. Our business model focuses on deep client relationships through an integrated team structure with a platform of both depth and breadth.  Our commitment to delivering exceptional client service and innovative financial strategies has earned us a reputation for excellence in the industry.

Position Overview: JPMorgan Private Bank is seeking a dynamic and experienced Executive Director to lead and drive the growth our Aggregation & Reporting offering. As the Head of Aggregation & Reporting, you will be responsible for owning all aspects of the aggregation experience, including client and prospect engagement, end-to-end set-up, and reporting. This role requires a strategic thinker with a deep understanding of wealth management, exceptional communication skills, and a passion for delivering a seamless client experience. This role will report into the US Private Bank Family Office Practice and will partner closely with leadership and stakeholders across digital, technology, operations, compliance, and control functions. 

Key Responsibilities:

  1. Leadership and Strategy:
    • Develop and execute a comprehensive strategy for the Aggregation Reporting function, aligning with the overall goals of JPMorgan Private Bank.
    • Collaborate and build alignment with business, digital, technology, and operations stakeholders to drive on-going product enhancements and enhance the client experience. 
    • Develop and manage the product budget and pricing strategy.
    • Define and measure KPIs to track progress and drive enhancement and prioritization decisions. Provide regular updates/reports to key stakeholders communicating progress against success criteria.
  2. Client, Prospect, and Advisor Engagement:
    • Serve as the primary point of contact for clients, prospects, and advisors regarding the aggregation offering.
    • Conduct presentations and meetings to articulate the value proposition of the aggregation service.
    • Develop and implement the go to market strategy, including approaches to advisor training, communications, and internal and external marketing.
  3. End-to-End Experience Management:
    • Oversee the entire client journey from initial set-up to ongoing reporting, ensuring a seamless and efficient process.
    • Collaborate with internal stakeholders, including technology, operations, and client service teams, to enhance the aggregation experience.
    • Continuously assess and improve the aggregation process to meet evolving client expectations and industry standards.
    • Identify and track product issues to help drive their resolution.
  4. Reporting Offering:
    • Continuously refine the end product offering to ensure its best-in-class and can meet the customized needs of our family office clients.
    • Collect feedback & leverage usage data analytics to gain insights into client behavior and preferences, driving enhancements to the aggregation service.
    • Ensure compliance with legal, risk, compliance, and control requirements and internal policies.
    • Oversee and manage the third-party vendor relationships underpinning the product to ensure J.P. Morgan is maximizing its relationship the providers and the providers are operating in accordance with its agreements with J.P. Morgan.
  5. Market Awareness and Innovation:
    • Stay abreast of industry trends, emerging technologies, and competitive offerings in the wealth management space.
    • Identify opportunities for innovation and differentiation in the aggregation service.
    • Represent JPMorgan Private Bank at industry conferences, events, and forums to promote the aggregation offering.

Qualifications

  • Minimum of 10 years of experience in wealth management, financial services, or a related industry.
  • Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.
  • Strategic thinker with a client-centric approach and a passion for delivering exceptional service.
  • Strong understanding of aggregation reporting, data analytics, and client reporting systems.
  • Ability to navigate complex regulatory environments and ensure compliance with relevant standards.
  • Highly self-motivated and ability to remain calm under pressure.
  • Strong verbal and written communication skills
  • Undergraduate Degree

Why Join Us: At JPMorgan Private Bank, we offer a collaborative and inclusive work environment where you can make a significant impact on our clients' financial success. We provide opportunities for professional growth, competitive compensation, and a comprehensive benefits package. Join us and be part of a team that is dedicated to excellence and innovation in wealth management.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

Job Tags

Private practice,

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