Job Description
One Hour Air Conditioning and Heating Offers:
- PTO Accruals begin on Day 1
- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
Position Summary:
The ideal candidate will be the point of contact for colleagues and customers. This candidate will keep schedules, provide feedback, documentation, and information in order to facilitate team activity. They will also work closely with sales teams to maximize performance. The Sales Lead Coordinator is responsible for taking incoming customer inquiries relating to sales estimates and to follow up on open proposals provided by our Retail Departments to convert proposals into sold work and maximize revenue stream for current clients.
Primary Responsibilities:
- Responsible for taking inbound calls from potential and current clients regarding inquiries related to sales products, converting 90% of interest calls into scheduled leads
- Educate homeowners on products and service offerings and make recommendations based on their needs
- Follow up with customers after proposals have been provided to answer any outstanding questions and schedule additional sales visits or convert proposal into sold work
- Assist customers by responding to emails and walking them through our website
- Proactively drives marketing efforts to ensure each Home Comfort Advisor receives at least 2 leads per day
- Ensure direct mail and newspaper campaigns are correctly produced and distributed on time
- Communicate all lead production and marketing needs to the Sales Manager
- Conduct follow up calls to clients who recently had service/maintenance performed to generate additional sales leads
- Provide daily report of sales and lead information to Administration Manager
- Participate in all company sponsored training classes
- Maintain a professional image at all times by:* Wearing only company approved and provided apparel
- Following safety policy and procedures
- Abiding by all standards of performance and code of ethics
- Maintaining a courteous demeanor with all customers and associates
- Respecting the customer’s property
Required Knowledge, Skills and Abilities:
- 3-5 years of previous customer service experience
- 1-2 years of previous telephone lead generation experience
- Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner
- Ability to explain complex topics clearly and concisely
- Strong relationship building and active listening skills, customer focused and disciplined
- Computer proficiency to include Microsoft Word and Excel
- Valid Driver’s License and clean driving record
Educational Requirements:
* High School Diploma or GED
Preferred Qualifications:
* Advanced Degree in a related field
Environmental Conditions:
- General Office Setting
- Extended work hours to include day and/or evening shifts
Physical Requirements:
- Ability to operate a personal computer and related equipment
- Ability to sit for long periods of time
- Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software and communications equipment
- Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations
- Must be able to work extended hours, nights and/or weekends as needed
- Work assignments may be performed with or without reasonable accommodation to a known disability
- **One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***
Job Tags
Full time, Flexible hours, Night shift, Weekend work, Afternoon shift,