**Job Title:** Network Operations Analyst
**Department:** Technical Division - Network Dept
**Job Description:**
The Network Operations Analyst provides primary support for network issues unresolved by other departments. Responsibilities include troubleshooting network connections for devices like computers, printers, and scanners.
**Roles and Responsibilities:**
* Network troubleshooting to resolve performance and connectivity issues.
* Act as a liaison for Internet Service upgrades.
* Create IT documentation for clients covering network topology, systems used, and basic network information.
**Qualifications:**
* Associate's Degree in IT or a related field, OR 1-2 years of experience in IT or a related field.
* Certifications like CompTIA Network+ or Cisco CCNA are advantageous.
* Familiarity with network management tools (e.g., UniFi Dashboard, Omada Dashboard, Cisco Meraki Dashboard, PRTG, Nagios).
* Knowledge of Datto DNA and Datto Networking is a plus.
* Proficiency in networking fundamentals (e.g., ping, traceroute, network analyzers).
* Ability to use Microsoft Teams and Planner for communication and task management.
* Understanding of Autotask Ticketing System for incident management is a plus.
**Experience:**
* 1-2 years in technical support or help desk roles within a network environment.
* Technical support experience for network infrastructure.
* Documenting network configurations and procedures.
* Familiarity with network security best practices.
* Experience working with vendors and ISPs for network issue resolution and upgrades.
* Proven network troubleshooting skills.
* Strong understanding of network protocols and technologies.
* Effective communication skills for client and internal team interactions.
* Ability to prioritize and manage multiple tasks in a fast-paced environment.
Job role : Web Developer Duration: Contract Location: Remote This is a general web dev, hopefully with agency exp. Looking for Wagtail CMS JavaScript frameworks, etc. the typical Web Dev
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