Position
Member Care Agent
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Member Care Agent provides quality assistance for all members using the telephone and secure email channels. The Member Care Agent serves as the member's integral contact for all financial services including membership applications, new accounts, loans and all services associated with Delta Community products. The agent also uses listening skills to assess member needs and cross sells various products and services that will benefit the member including; checking accounts with check card, credit cards, deposit products and consumer loan products. In addition to production and quality expectations, the agent is accountable for the development and enhancement of DCCU relationships by providing measurably superior customer service. The successful candidate must be willing to work a full-time schedule with shifts that run from 7 am to 8 pm. The schedule may include the evenings, weekends, rotating Saturdays, work from home and some holidays.
After training, new team members may be assigned to a shift that may be significantly different than the training schedule. The shift may include working every Saturday, as well as not having two consecutive days off until the next shift bid. New team members will remain on the post-training shift until the employee is eligible to bid on a shift they select from the available options. New team members are eligible to bid on a new shift following conclusion of new hire training and completion of three scorecards. New team members are often awarded shifts with later start times until they are able to hold different shifts based on performance.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions:
Other:
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications
Required Minimum Qualifications:
Preferred Qualifications:
Employee benefits include:
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