Health care quality improvement specialist Job at Hennepin County, Minneapolis, MN

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  • Hennepin County
  • Minneapolis, MN

Job Description

Description

NorthPoint Health and Wellness Center is seeking a Senior Health Care Quality Improvement Specialist to participate on Northpoint’s Quality Improvement/Quality Assurance (QI/QA) team. Under supervision of the QI/QA Manager, this role will assist internal and external customers in the areas of quality assessment and process improvement. These tasks will entail collection and visualization of data, monitoring key performance indicators, facilitating Patient Safety reporting, coordinating and implementing improvement projects, and educating/coaching internal leadership and front-line staff on improvement concepts and methods.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program .

Location and hours: This position is hybrid and will be performed both on-site located at 2220 Plymouth Avenue North, Minneapolis, Minnesota 55411, and remote as job duties require. Typical work schedule will be Monday through Friday, between the hours of 7:30 a.m. – 6:00 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About This Position Type

This is a full-time, benefit-earning position.

This position is internally classified as a Health Care Quality Improvement Specialist, Senior.

Click here to view the job classification specification.

In This Position, You Will

  • Consult with the QI/QA manager to define objectives, approach to data collection, and tools needed for the assessment of quality care and related process improvement opportunities.
  • Apply various process improvement tools (PDSA, A3s, value stream analysis, 5S, control charts, RCA, etc.) as dictated by scope of problem, available data and known needs.
  • Facilitate multi-disciplinary workgroups and projects.
  • Design and implement services and care delivery processes that capture the voice of the customer and evidence-based practices to define value while demonstrating exceptional customer service.
  • Conduct analysis involving descriptive and inferential statistics.
  • Prepare and present complex concepts and project summary reports on methods, findings, implications, and recommendations.
  • Develop project management plans by breaking down work into actionable steps, schedules, deliverables and accountabilities.
  • Assist in the organization, collection, and distribution of NorthPoint Quality measures (i.e. Health Resources and Service Administration Uniform Data System (HRSA UDA) and Minnesota Community Measurement (MNCM). Track employee/provider level key performance indicators and targets for clinical and support services, by identifying leading process measures and lagging outcome measures
  • Partner with data analytics team to maintain, update and create data reporting tools in platforms such as Power BI, Epic Reporting Workbench, Epic Slicer Dicer, and custom audits.
  • Monitor and trend patient experience, employee engagement, patient safety and quality of care measures.
  • Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity & inclusion.


Need To Have

  • One of the following:
    • Bachelor's degree or higher in a field related to the position, or graduation from an approved school of nursing, and three years or more of approved professional clinical, program planning and evaluation, or quality management experience.
    • Seven years or more of approved professional clinical, program planning and evaluation, or quality management experience
Nice to have:

  • Knowledge of:
    • Healthcare accrediting agency standards for quality assessment.
    • Performance improvement principles, processes, and practices.
    • Measurement, descriptive and inferential statistical analysis, data gathering, and interpretation.
    • Health care and data-related software such as electronic medical record systems (i.e. Epic), Microsoft Excel, Microsoft Word, and statistical analysis platforms (i.e., R and, SPSS).
  • Experience:
    • Establishing partnerships and productive working relationships within, and outside, the organization to identify gaps in care, determine goals and objectives and implement solutions.
    • Using performance improvement concepts and tools to optimize primary care workflows and processes.
    • Providing project and portfolio management support to ensure continued progress and sustainable results for improvement initiatives.
    • Leading discussions and presenting to interdisciplinary audiences, including non-clinical staff, providers and administrative leadership.
    • Working with subject matter experts to understand workflow, logistical dependencies, and identify process and outcome measures necessary to evaluate a program or clinical service.
    • With professional clinical, program planning and evaluation, or quality management.
  • Ability to:
    • Apply and demonstrate a team approach to problem solving and daily work.
    • Use critical thinking to interpret quantitative and qualitative data and determine appropriate next steps.
    • Translate quality issues, data outcomes, and industry standards into understandable, user-friendly terms.
    • Learn and embrace new concepts and principles.

About The Department

NorthPoint Health & Wellness Center sets a standard of excellence in providing culturally responsive, integrated, holistic primary health and social services that strengthens our community and the lives of the people we serve. We are leaders and partners in a shared vision of a healthy, environmentally safe, and economically stable, self-reliant community.

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.

If You Have Any Questions, Please Contact

Katie Bakke

Katie.Bakke@Hennepin.us

Job Tags

Full time, Remote job, Relocation, Monday to Friday,

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