Guest Service Representative Job at Country Inn & Suites by Radisson, Clarksville, TN

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  • Country Inn & Suites by Radisson
  • Clarksville, TN

Job Description

We are currently looking for a highly motivated, respectful, professional individual who can work efficiently without direct supervision to fill a Front Desk position at the Country Inn & Suites Clarksville TN. The candidate must be able to work mid-day shift hours (3pm-11pm) and weekends, part-time hours only and possible overnight shifts if needed. Will need to be available on weekends and holidays.

Experience needed:

  • A positive attitude, punctual, works well with others, fast problem solver, willing to learn and follow all hotel protocol, keeps a neat well-organized workspace, has some computer knowledge, and loves being around the general public.


Responsibilities:

  • Proficiently learn and utilize hotel PMS system.
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates, and amenities.
  • Respond to guests’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers.
  • Maintain updated records of bookings and payments.


Additional Skills:

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Experience with hotel reservations software, like ChoiceAdvantage.
  • Understanding of how travel planning websites operate, like Booking.com and Expedia.
  • Customer service attitude.
  • Excellent communication and organizational skills.


If the hospitality industry sounds like you or someone you know we want to hear from you.
Please only serious applicants/If interested in this position, you must come in, in-person, and leave an application.

Job Types: Part-time 3-4 days a week
Start Pay: $13.50-14.00 maybe higher based on experience.

COVID-19 considerations:
Protect yourself and others: Please we do not encourage applicants that are not feeling well to come in for in-person interviews.

Job Tags

Holiday work, Part time, Work experience placement, Shift work, Night shift, Weekend work, Day shift, 3 days per week,

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