Field network analyst Job at Xerox, Ohio

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  • Xerox
  • Ohio

Job Description

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit . Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our Overview: ComDoc, Inc., A Xerox Company is in search of a Field Network Analyst who will be responsible for assisting customers with product and network specific troubleshooting, installs and 3rd party software support at customer locations. Responsibilities:

  • Install and setup Xerox products.
  • provide first line support and technical assistance to all contract customers.
  • Install print drivers and establish network and local printer connections at customer locations .
  • Manage critical customer situations and provide timely resolutions by tracking and escalating issues through proper channels.
  • Close tickets and document important customer network environment information.
  • Utilize provided resources for in depth troubleshooting.
  • Provide an outstanding customer experience.
  • Apply break-fix solutions to resolve customer printer and copier hardware issues.
  • Stay current on all product knowledge and system training.
  • Work closely with dispatch and sales to coordinate networking and special requests with new customer installs.
Educational / Experience Requirements for the Position:

  • Associates degree or industry certifications (MCSE, A+, MCP) preferred.
  • 5-10+ years copier service or industry related experience preferred.
  • Experience with networking is required, including:
  • Solid understanding of Windows workstation and server O.S.
  • General understanding of MAC environment.
  • Basic command line knowledge (ipconfig, ping, and tracert).
  • Knowledge of protocols and available ports.
  • TCP/IP and USB Printer installation knowledge.
  • File sharing and permissions for workstation and server.
  • Familiarity with Exchange.
Skills Requirements for the Position:

  • Familiarity with Xerox and HP office printers and copiers preferred.
  • Working knowledge of all Microsoft Office Products.
  • Experience with both Windows and Mac based operating systems is a definite plus.
  • Ability to work under stress.
  • Strong customer service skills.
  • Strong relationship management skills with customers and personnel within the organization required.
  • Strong organizational skills and ability to troubleshoot digital copiers required.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Must have strong mechanical aptitude skills and electronic troubleshooting skills.
  • Strong relationship management skills with customers and personnel within the organization required.
  • Strong Computer skills and familiarity with the internet and networking required.
  • Ability to work evening and weekend hours during peak periods.
  • Must have strong ethics and work as an effective, collaborative team member.
What We Offer:

  • Competitive compensation (hourly compensation and applicable overtime).
  • Comprehensive benefits offerings (including medical, dental, vision and life insurance).
  • Retirement Plan - 401k.
  • Paid holidays, personal choice days and paid time off.
  • A culture that offers flexibility and a healthy work-life balance.
#LI-SS3 Share this job: Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. © 2024 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Local area, Weekend work, Afternoon shift,

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