Bilingual (Spanish/English) Customer Service Representative (Remote/Hybrid) Job at Centah Inc, Fort Lauderdale, FL

dWtiT25IQ2U2Z2luUFI3Wkl3N1dhWTF1cnc9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Tags

Full time, Casual work, Remote job, Flexible hours,

Similar Jobs

Precision Store Works

Full Time Construction Laborer (regional) Job at Precision Store Works

Full Time Construction Laborer (regional)No experience needed; training provided on fixture installation, demolition and construction.This position requires physical labor.Precision Store Works is dedicated to completing full department remodels within home... 

Black & Veatch Family of Companies

Electrical Engineer Intern - Raleigh Job at Black & Veatch Family of Companies

 ...The Opportunity As an Electrical Engineer Summer Intern at Black & Veatch, you will help address some of the world's most pressing infrastructure challenges. You will have the opportunity to work on a wide range of projects to meet our clients' needs and contribute... 

Modern Pediatrics

Triage Medical Assistant (MA) / Registered Nurse (RN) - Virtual Care - Pediatrics Job at Modern Pediatrics

 ...providers who don't live in Austin, TX. About Us Modern Pediatrics (MP) is a primary care pediatrics practice that was founded on...  ...the end of the day, Modern Pediatrics is simply about amazing medical professionals providing truly exceptional care to children and... 

University of California, Irvine

Perinatal Clinical Nurse Educator - Nursing Education - FT, Days Job at University of California, Irvine

Overview: UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based...  ...: Position Summary: The Perinatal Clinical Nurse Educator is responsible for the design and implementation of education... 

Reap Healthcare Agents

Pain / Interventional / Physician Job at Reap Healthcare Agents

 ...Interventional Pain Management Physician-Southern California Immediate position for a Board-Certified or Board Eligible Fellowship trained Physician to join a busy private Interventional Pain Management Practice, with locations in the Los Angeles, CA area, Four of...